Frequently asked questions
If you have any questions after reading this section, don’t hesitate to reach out to us.
Frequently asked questions
Any questions after reading this section, don’t hesitate to reach out to us
IS IT POSSIBLE TO REFOUND OR EXCHANGE MY TICKET?
Tickets are non-refundable and cannot be exchanged unless there is a cancellation or a change in the event date!
I’VE BOUGHT A TICKET BUT CAN’T FIND IT ANYWHERE. WHAT NOW?
Tickets are sent to the email address you entered at the time of purchase, so don’t forget to check your spam or junk folder as well.
If you used Apple Pay or Google Pay, your tickets will be sent to the email address associated with that account.
Still can't locate your ticket? Please reach out to us at (Info@souliument.com) and include the event name, your full name, and your order number.
LOST ITEM AT OUR EVENT?
If you’ve lost or left something behind at the event, please email (info@souliument.com) with a detailed description of the item.
We will contact you only if your item is found.
If you haven't heard from us, it means the item could not be found.
We hold onto lost belongings for 21 days.
DJ OPPORTUNITIES AND GIG INQUIRIES
Ready to spin at one of our events? Share your portfolio, music links, and contact info with us at Info@souliument.com.
We’ll check out your work and get back to you if there’s a spot that fits your style.We Can’t wait to hear your sound.
WANT TO COLLABORATE WITH US? JOIN THE MOVEMENT!
We’re always open to partnering with brands and creatives who love frequencies. If you’re interested in collaborating,send us your presentation or idea to Info@souliument.com.
Let’s join forces and create movement.
